We aim to get your order shipped within 2 business days of the order being placed.
We only ship within Australia. NO INTERNATIONAL SHIPPING.
The calculate option will give an amount based on the weight of the items using Australia Posts calculate postage method.
All pops are bubble wrapped and the postage box packed with fillers to surround the pops themselves. As collectors ourselves we aim to provide you with the safest packing to ensure you collectable arrives in as close to mint as you can get.
ORDERS CONTAINING IN STOCK AND PREORDER ITEM:If you have placed an order on our website for in stock and preorder items, please be aware that we will not be able to release your order until the preorder item arrives due to the postage cost being calculated on your total order not the individual pops. Please contact us for further information.
OUR POLICY ON FUNKO POP VINYLS
Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered "minor variations" in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy.
We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have any issues with the quality of Funko's products, please contact Funko through their website at www.funko.com to provide feedback.
The rationale behind this policy is that what is considered a "mint" or "pristine" Pop! Vinyl collectable toy or what is deemed an "issue" with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We do contact customers via the email address provided to us with pictures of any damage we notice on Pops before sending the order out. If you are unhappy with the condition we are happy to swap for another Pop! or to refund (at our discretion) for that item.
For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.
Funko has stated: "WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON. WE ENCOURAGE YOU TO TAKE YOUR POP! FIGURES AND OTHER PRODUCTS OUT OF THE BOXES TO ENJOY THEM! EVEN IF YOU CHOOSE TO KEEP YOUR FIGURES IN THE BOXES, WE ARE NOT ABLE TO REPLACE PACKAGING."
* If a replacement box can be secured we will send it/them with your next order.
**Please note: A minor packaging flaw that doesn't affect the Pop itself is not considered a defect or damage and is not subject to a return or replacement box.
Any questions or concerns please feel free to contact us!